1) How To add/remove one or more items from your cart ?
You just have to do your shopping among our thousands of articles, choose the ones you want, and add them in your cart by clicking either:
- On the icon representing a cart 
;
- On the icon 
if you are on the detail page of the desired item.
The article was then immediately added to your virtual shopping cart.
But the order has not yet been validated with us, so do not panic in case of error you have the possibility of changing the contents of your cart at any time !
If you want to order more than once the same article, simply click on the button 
next to the quantity, or if
you want to reduce the quantity, just press the button 
.
If you've made a mistake and have added an item that you no longer want, you can delete it from your cart by clicking 
on the right of the article.
To check at any time the contents of your cart, click "View/Update your cart" in the upper right corner of each page in the menu entitled 
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2) How To checkout ?
Shopping done? You're sure you don't need/want other articles?
You can validate your order and for that you have several options:
- If you are on the page of your cart, you can then click on the gray button on the bottom of the page called "Checkout now";
- At any time, on any page of the website you can click on the blue link "Checkout" which is located in the upper right in the menu entitled
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3) How To check the summary and checkout ?
Once you have confirmed your order, your order summary is displayed.
If the summary is correct, you can then click on the gray button on the bottom of the page called "Checkout now".
If an error is present in your order summary, do not panic, you can still modify it's contents by clicking on blue link "View/Update your cart" in the upper right corner of each page in the menu entitled
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4) How To log in or create a new account ?
You will be redirected to a page called "Your account, identification",
there you have two options :
4.1)You are a registered user and already have a user account ?
Fill in the left side of the page, with your login and your password chosen when you've registered.
A new summary of your order is displayed. Check that your personnal informations (address, phone, email...) are correct.
If everything is in order then you can click on the grey button at the bottom of page called "Checkout now".
4.2)You are not a registered user and don't have yet a user account ?
Then you need to create one by clicking on the blue link on the right called "Create a new customer account".
And you only have to fill in the required fields to create your customer account.
Once you customer account has been created, we'll ask you to sign-in using the login and password you've entered during the registration steps.
Now that you've sign-in, you can checkout.
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4) I forgot my password, what can I do ?
Do not panic, you can click on the blue link "Click here" under the field password.
Enter the email address you've provided when you've registered (no other email address will be accepted, it is at this address only that we'll send your log in and password).
Click on "Submit", and you'll received shortly an automatic email containing your login and a temporary password which will be used to create your new password.
Simply follow the instructions you find in the e-mail received.
Which kind of payment methods do you accepte ?
We accept for the moment only two modes of payment: bank transfer and PayPal.
How to perform the payment ?
Your order has been validated, you will receive (at the email address you've provided when you've registered) an email containing a summary of your order, the bank account number and the reference to indicate on the transfer AND the PayPal informations
To perform the payment, simply follow the instructions you find in the e-mail received, for PayPal, click on the provided link and follow the instruction described on this page.
The order will be prepared upon receipt of your payment by our sales department, and you will then receive an email at each step of your order.
Can I pay my order in several times ?
This solution is not possible for the moment !
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Is it possible to contact someone to obtain more information on a product ?
Of course it is possible to join us by phone 067/21 11 44 for Belgium, or +32 67/21 11 44 from outside Belgium. We will inform you as well as possible. You will have the opinion of a professional which know those products very well.
What occurs if I order a Sunday ?
Our store is not open on Sunday, but your order will be treated Monday morning, or the first working day. The same if you order apart from this operation hours 9am - 8pm, the order will not be taken into account before the first working day 9am.
Which risk do you take while ordering by credit transfer ?
This mode of payment does not present any risk for you. You are sure to pay the right amount, there is no risk of taking away money on your account! Moreover your banking organization gives you the proof that the payment was indeed carried out, which constitutes a proof at the eyes of the law, in the event of nondelivery of your order as well as payment of this one.
What happen when I pay my order by credit transfer ?
Once we have received your credit transfer with the reference of your order, this one will be validated. Then, the products be taken from stock and package within the shortest deadlines. Then we will contact the conveyor with which we are working to pick-up your order as fast as possible. You will be informed by Email of the preparation and the sending of your order.
How do I use good of purchase or a promotion code ?
The good of purchase will be visible at its creation in your personal account! The amount of this one will be automatically deduced from the total of your next order! The good of purchase will be valid only three months starting from its creation! If the amount of the order is lower than the value of the good of purchases, the remaining sum will be deduced at the time of your next order! The duration of validity of this one will remain unchanged! Even if you carry out several orders of an amount lower than the value of your good of purchases! Any remaining amount of money at the end of these three months will be automatically lost!
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Does the site works 24/24H ?
Yes, the site is working 24/24H, it is thus possible for you to place an order at any time. Only the updates of the tariffs and stock are done as soon as possible from 9am till 8pm from Monday to Saturday, then do not be astonish you refresh or a change of page, the total amount of your order is modified.
What happen if the prices change ?
When you validate the order by selecting a mode of payment, the sales is concluded (agreement on the products and the price). If the prices decrease a few days after the order, we will not be able to compensate you for the difference in any case. If the prices increase, we committed ourselves delivering you at the price fixed the day of the order. In these two cases, the tariffs entered on the order are the final ones.
How long does it take to dispatch my order ?
maisondieu.be committed him self of delivering you in the 30 days maximum as from the day following the one where we received confirmation of the payment of your order, at the conditions that all the products ordered are in stock at the time when the payment will have been received by maisondieu.be!
Any other delivery period is given only as an indication.
However, you should know that the generally noted times, except particular period, are 72 hours between the validation of the order and the treatment. Then 48 hours between the treatment and forwarding if the products of the order are all available.
In the case of a delivery delay, we advise you to check directly on line the state of your order before contacting us (With certain suppliers only, the follow-up of the delivery of your order is carried out directly from the web site of the conveyor thanks to the link appearing in the email of confirmation of your order indicating the number of forwarding and the conveyor). We invite you to announce us any delay of more than 5 days compared to the delivery period given as an indication in order to allow us to start an investigation near the conveyor (the times of investigation can vary from one to three weeks).
For the products of a value higher than 500€, if the 30 days deadline is exceeded of more than 7 days, except case of absolute necessity, you have the possibility of cancelling your order and we'll make you refund; you must then send us a letter registered with acknowledgement of delivery in the 60 operetion days as from the delivery date envisaged.
In all the cases, in case of a delivery delay, if the product is not dispatched, you can always cancel your order, no flow being carried out before the treatment of your order; in the case of a delivery delay, if the product has already been dispatched, you can also cancel your order and ask for the refunding of the product as well as expenses of return; in this case, if you received the product, after your cancellation, we will carry out the refunding of the product only at reception of this one, complete, and in original manufacturer's packaging.
How does the Warranty occur ?
To know the methods of Warranty, thank you to refer you to our Returns Policy page of our site.
Can I refuse the delivery ?
You can refuse a delivery. In this case it will pass in refunding as soon as we receive it in return. Attention the insurance and shipping charges will not be refunded to you in case of a refusal not justified, thank you to refer you to our Returns Policy page of our site.
What's the retractation time ?
You have 7 days to return us a product which would not satisfy you. It must be return to us in original manufacturer's packaging. If the product does not return to us in a new state, we are suceptibles to retain you on the refunding of the expenses of repackaging (with a maximum amount of 45€ including all taxes and to the maximum equal to the price of the product itself).
What do I have to do at the reception of the parcel ?
When you receive the parcel on behalf of the conveyor, control well the state of this one and also the bands of warranty. If you have the slightest doubt, do not hesitate to control the contents of the parcel in front of the driver, or refuse it. Then call us immediately to the 067/21.11.44 or the +3267/21.11.44 (from outside Belgium) as quickly as possible to notify the refusal and the reasons of this one to us.
What should I do in case of complaints on the contents ?
It is advisable to check the parcel at its delivery with the driver! In the event of damage, you may specify it to him directly, or if you did not have the occasion to make it during the delivery, contact us by phone 067/21.11.44 or the +3267/21.11.44 (from outside Belgium) as quickly as possible! We will not accept complaints 24h after the delivery!
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Are stocks indicated reliable ?
Stocks are updated as regularly as possible, between 9am and 8pm from Monday till Saturday. The quantity and the hour of the last update are indicated on each card produced.
The errors cannot thus arrive on parts available in large quantity in stock but on the other hand, an error may arrive on parts available in small quantity. Indeed, it may happend between two updates the product is ordered in a larger quantity than stock indicated, or possibly what is rarer than we have an error of stock.
We place all this information at your disposal, so this way you know that, may be within the framework of your order, it is likely possible to have a short delay due to a possible beeds of restocking. Our concern, is a maximum of transparency, with respect of our customers. Attention the stocks indicated within the framework of a product available to the supplier, are those indicated by this one. It happens that between the moment of our order and the one where we order the parts to him, those products are not available any more at his place, or quite simply that they are not up to date. Thus take this information with the necessary precautions, more especially as the quantity indicated is weak.
Do you have other products available online ?
The catalogue that we propose you on-line is not exhaustive. But we limit ourselves to the fishing and ponds artciles initially. It is not impossible that we'll widen our line of products in a few months.
If you looking for a specific product, you can subject it to us: we will make our possible to find a supplier or to make it import. To find all our addresses in order to join to us, consult the page About us.
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What happen if I return you a product without return number ?
As indicated under the Returns Policy, the return of a product will be refused by our services, what will involve a return to sender. The expenses of return will be invoicees to the customer!
To obtain a number of return, thanks to send us an Email to
.
Or call 067/21.11.44 or at +3267/21.11.44 (from outside Belgium).
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